eb777 Privacy Policy

This Privacy Policy ("Policy") applies to all users of the eb777 online gaming platform accessible at eb777.club ("Platform"). It governs how eb777 collects, stores, processes, and shares personal information relating to players based in Bangladesh and elsewhere. By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

eb777 is committed to handling your data responsibly and in accordance with applicable data protection principles. We use your information only for the purposes stated in this Policy and will never sell your personal data to third parties for their own marketing purposes. This Policy should be read alongside our Terms & Conditions, which govern the overall use of the Platform.

eb777 collects personal information when you register an account, use the Platform, make a deposit or withdrawal, interact with customer support, or participate in any promotion. The categories of information we collect are set out below.

Registration and Identity Data

• Full name, date of birth, and gender as provided during account registration.
• Email address and mobile phone number used for account communication and two-factor authentication.
• Residential address and city (e.g. Dhaka, Chittagong, Sylhet, Rajshahi, Khulna) as required for account verification.
• Government-issued identification documents (national ID card or passport) collected as part of KYC verification.

Financial and Transaction Data

• Mobile money account identifiers (bKash wallet number, Nagad account, Rocket number, or Upay account) used for deposits and withdrawals.
• Transaction history including deposit amounts, withdrawal requests, dates, and payment method used.
• Bonus claim history and wagering activity records maintained for compliance and responsible gaming monitoring purposes.

Technical and Usage Data

• IP address, device type, operating system version, browser type, and mobile network operator collected automatically when you access the Platform.
• Session duration, pages visited, games played, and interaction logs used for Platform improvement and fraud detection.
• Cookies and similar tracking technologies as described in the Cookies section of this Policy.

eb777 uses the personal data it collects for the following purposes, each of which is necessary either to provide the Platform service to you, to comply with applicable legal obligations, or to pursue our legitimate interests in operating a safe and fair gaming environment:

• Account creation, verification, and ongoing administration — including processing deposits and withdrawals through bKash, Nagad, Rocket, and Upay.
• Compliance with KYC (Know Your Customer) and AML (Anti-Money Laundering) obligations, including identity verification and transaction monitoring.
• Responsible gaming monitoring — identifying and acting on signs of problem gambling, applying self-exclusion requests, and enforcing deposit limit settings.
• Fraud detection, security monitoring, and abuse prevention — including detection of multi-accounting, bonus abuse, and automated bot activity.
• Customer support — to respond to your queries, complaints, and account-related requests in a timely and informed manner.
• Service improvement and analytics — using aggregated, anonymised usage data to improve Platform performance, game selection, and user experience.

All deposits and withdrawals on the eb777 Platform are processed in Bangladeshi Taka (BDT) via approved mobile money providers: bKash, Nagad, Rocket, and Upay. When you make a transaction, eb777 receives confirmation data from your payment provider including the transaction reference, mobile account identifier, and amount. eb777 does not store full mobile PIN numbers or sensitive authentication credentials on its servers.

As part of our KYC obligations, eb777 may request and retain copies of identity documents (national ID, passport) and payment method ownership proofs. These documents are stored securely and accessed only by authorised eb777 personnel engaged in verification processes. KYC documents are not shared with third parties except where required by law enforcement or regulatory authorities.

Transaction records are retained for a minimum of five years from the date of each transaction or from the date of account closure (whichever is later) to satisfy applicable AML record-keeping requirements. After the retention period expires, transaction records are securely deleted or anonymised.

eb777 does not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited and controlled circumstances:

• Service providers and processors: eb777 uses trusted third-party technology providers (including payment processors, fraud detection services, and game studios) who process data on our behalf under strict data processing agreements. These providers are permitted to use your data only to perform their contracted services for eb777.
• Legal and regulatory disclosure: eb777 may disclose your personal data to law enforcement agencies, financial intelligence units, or regulatory bodies where required or permitted by applicable law, including where disclosure is necessary to prevent or investigate suspected criminal activity or AML violations.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of eb777's business, personal data held by eb777 may be transferred to the relevant successor entity. Affected users will be notified of any such transfer in advance where possible.
• Responsible gaming referrals: Anonymised, aggregated usage patterns may be shared with responsible gaming advisory organisations to support research into problem gambling prevention. No individually identifiable data is shared for this purpose.

Except in the circumstances described above, eb777 will not disclose your personal data to any third party without your prior explicit consent. Where a third party makes an unsolicited request for your data, eb777 will decline the request and, where legally permissible, notify you of the request.

eb777 uses cookies and similar tracking technologies to enable core Platform functionality, remember your session preferences, and gather analytics data that helps us improve the service. When you first access the Platform, you will be presented with a cookie notice. By continuing to use the Platform after seeing this notice you consent to the use of cookies as described below. The types of cookies eb777 uses are:

• Essential cookies: Required for the Platform to function correctly. These include session management cookies that keep you logged in during your visit and security cookies that help detect fraudulent activity. Essential cookies cannot be disabled without breaking core Platform features.
• Analytics cookies: Collect anonymised information about how users navigate and interact with the Platform (pages visited, time on site, device type). This data is used in aggregate to improve Platform performance and game content. Analytics cookies do not identify you personally.
• Preference cookies: Store your language, display, and notification settings so that you do not have to re-enter your preferences on each visit. Preference cookies improve your experience but are not essential to Platform operation.

You may disable non-essential cookies by adjusting the settings in your browser. Please note that disabling cookies may affect the functionality of certain features on the Platform. eb777 does not use cookies to serve third-party advertising or to build profiles for external ad networks.

eb777 retains your personal data for as long as your account remains active and for a reasonable period thereafter to allow for account reactivation requests or to resolve any outstanding disputes. For financial transaction records, the minimum retention period is five years from the date of each transaction or from account closure, whichever is later, in order to comply with applicable AML and financial record-keeping requirements. Retention periods for specific data categories are as follows: account registration data is retained for the duration of the account plus three years; KYC documents are retained for five years from account closure; communications with customer support are retained for two years.

When personal data is no longer required for the purposes for which it was collected and the applicable retention period has expired, eb777 will securely delete or anonymise the data so that it can no longer be associated with you. Where complete deletion is not immediately possible due to backup systems, the data will be isolated from active processing and deleted as soon as technically practicable.

Registered eb777 players have the following rights in relation to their personal data. To exercise any of these rights, contact our support team at [email protected] with your account username and a description of your request. eb777 will respond within a reasonable timeframe and in accordance with applicable data protection requirements.

eb777 will acknowledge your data rights request within 5 business days of receipt and will aim to fulfil it within 30 days. Where a request is complex or involves a large volume of data, eb777 may extend this period by a further 30 days with prior notice. eb777 will not charge a fee for handling data rights requests unless a request is manifestly unfounded or excessive.

eb777 implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL (Secure Sockets Layer) encryption for all data transmitted between your device and our servers; encrypted storage of sensitive account data; access controls ensuring that personal data is accessible only to authorised personnel on a need-to-know basis; regular security audits of our Platform infrastructure; and automated monitoring systems designed to detect and respond to suspicious access patterns in real time.

While eb777 uses robust security measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that is likely to result in a risk to your rights and freedoms, eb777 will notify affected users within a reasonable timeframe and will take all practicable steps to contain and remediate the breach. You are responsible for maintaining the security of your account credentials on your own device; eb777 recommends that you do not use the same password for multiple online services.

eb777 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform functionality. When we make material changes to this Policy, we will notify registered users via email to their registered address or via a prominent notice on the Platform. The revised Policy will display an updated "Last updated" date at the top. Your continued use of the Platform after the effective date of any change constitutes acceptance of the revised Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way eb777 handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 5 business days. You may also use the contact details below to submit a formal data rights request as described in Section 7 of this Policy.